Refund policy

Return and Exchange Policy: STARLY

At STARLY, we strive to ensure your satisfaction with every purchase. Please review our return and exchange policy below:

3-Day Return Window:

  • You have 3 days from the date of receiving your item to request a return.

Eligibility Criteria:

  • To be eligible for a return, the item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. Please retain the receipt or proof of purchase.

Initiating a Return:

  • To start a return, contact us at contact@starly.in. Once your return is accepted, we will provide a return shipping label and detailed instructions on where and how to send the package. Items sent back without prior authorization will not be accepted.

Contact Us:

Damages and Issues:

  • Upon receiving your order, please inspect it. If you discover any defects, damages, or receive the wrong item, contact us immediately. We will promptly evaluate the issue and rectify it.

Non-Returnable Items:

  • Certain items cannot be returned, including perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are non-returnable.

Exchanges:

  • The quickest way to get the desired item is to return the original, and upon acceptance, make a separate purchase for the new item.

Refunds:

  • Upon receiving and inspecting your return, we will notify you of the approval status. If approved, you will be automatically refunded via your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

Please Note: If your return or exchange is approved, the customer is responsible for self-couriering the product to our address within the stipulated time frame. Share the courier details with us via email at contact@starly.in.

Thank you for choosing STARLY. We are dedicated to ensuring your shopping experience is enjoyable and hassle-free.